Last updated: December 2025
Kasaka River Lodge is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and submit enquiries.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you interact with our website:
Personal Information
Collected when you submit an enquiry form or contact us. This may include:
- Full name
- Email address
- Phone number
- Country of residence
- Preferred travel dates
- Group size
- Any other information you choose to share
Device Information
When you browse our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the website
- Cookies and usage data
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide information about our lodge, availability, and rates
- To personalise your experience and improve our service delivery
- To manage bookings and guest communication
- To maintain website functionality and monitor performance
- To comply with legal requirements
We do not sell, rent, or trade your personal information.
3. Sharing of Your Information
We may share your information only in the following cases:
- Service Providers: Trusted third parties that assist us with website hosting, analytics, or email services.
- Legal Requirements: If required by law or to protect our rights, safety, and property.
All third-party partners are expected to maintain the confidentiality of your information.
4. Cookies & Tracking Technologies
Our website may use cookies to improve user experience, track website performance, and remember your preferences.
You can manage or disable cookies through your browser settings. Please note that some features of the site may not work properly if cookies are disabled.
5. Data Security
We take reasonable administrative, technical, and physical security measures to protect your information from unauthorised access, loss, or misuse.However, no online transmission is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to:
- Respond to your enquiry
- Manage ongoing communications or bookings
- Comply with legal and accounting obligations
Once data is no longer required, it will be securely deleted.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your data
- Withdraw consent where applicable
8. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect any revisions.